Privacy Policy

Last updated 8 March 2024

ONLINE PRIVACY NOTICE

Effective Date: 20 February 2024

Villarica respects and values your right to data privacy. In order to provide you with a seamless experience engaging with us online, it is necessary for Villarica to collect and process your personal data for the purposes stated in this notice.

This Online Privacy Notice applies to Villarica’s websites and social media accounts that link to or reference this Privacy Notice and describes how we handle Personal Information and the choices available to you regarding collection, use, access, and how to update and correct your personal data.

Villarica is the personal information controller except when otherwise indicated in this notice.

  1. Personal Information We May Collect

Villarica collects and processes different categories of personal data depending on the business purpose and the type of online engagement you have with Villarica. We do not ask you to provide us with sensitive personal information online. Unless otherwise specified, we rely on legitimate as the legal basis for the processing of your personal information.

  1. Website: 
    • Email Address: If you subscribe to our newsletter using your email address, we will be using your email address to send you updates on our promotions and marketing materials. We use Mailchimp to manage our marketing emails. For more information on how Mailchimp uses your personal data, you may refer to their Privacy Notice. If you no longer wish to receive emails from Villarica, you may easily unsubscribe by following the instructions contained in every email. We will not share, sell, rent, swap, or authorize any third party to use your email address for commercial purposes without your permission.
    • Browsing Information and Cookies: When you access our website, our servers automatically record your Internet Protocol (IP) address, browser type, device identifiers and location, the date and time of your access, web pages visited, files accessed, browsing time, and other similar information. Logs of IP addresses are retained on a temporary basis, and then deleted from our system. We do not link IP addresses to any personal data and all user information remains anonymous.
    • Google Analytics Information: Our website uses the Google Analytics service provided by Google LLC. (“Google”). Google Analytics collects first-party cookies, data related to the device/browser, IP address, and on-site/app activities to measure and report statistics about user interactions on the website. We use this aggregate data about site traffic and site interaction in order to improve user experience and develop better website features and tools. We do not combine the information collected through the use of Google Analytics with personal data. Google’s ability to use and share information collected by Google Analytics about your visits to this website is governed by the Google Analytics Terms of Service and the Google’s Privacy Policy. You may learn more about how Google uses personal data collected from this website through the use of Google Analytics here.

  1. Social Media: 
  • Publicly Available Information: Should you engage with us on any of our social media accounts (Facebook and Instagram), we may have access to the publicly available information on the social media account you use to engage with us, as well as any information you directly disclose to us in your messages or comments. We use this information to measure the public’s perception of Villarica and its products and improve our marketing operations and strategies. We may also use this information for our marketing materials, but we will obtain your prior consent for this purpose. Any information you submit on social media platforms is also subject to these platforms’ privacy policies. 
  • Social Media Platform Analytics: We also use the aggregate user data provided by these social media platforms’ analytics services to measure user interaction. 

  1. Email: Should you send us any emails, we will collect your email address, the name associated with your email address, and any information you disclose to use in your message. 

You may inform us of the specific personal data you do not want to be processed. We will respect your request in so far as it is feasible to fulfill the purposes for which the personal data was collected. Where you have provided us with the personal data of individuals other than yourself, you represent that you have their permission to do so. 

  1. PURPOSES

Your personal data shall be processed for the following purposes:

  1. Communicating with you to address your complaint or query;
  2. Customer relationship management and administration;
  3. Enabling the use of our website and specific features therein;
  4. Analyzing, personalizing, improving accuracy, and enhancing user experience, communications, and interactions;
  5. Development of marketing campaigns, public relations, and communications materials;
  6. Generating data and reports about usage of the website and its contents;
  7. Generating insights about Villarica’s customers; 
  8. To comply with statutory and regulatory requirements, including directives, issuances by, or obligations of Villarica to any competent authority, regulator, supervisory body, enforcement agency, exchange, court, quasi-judicial body or tribunal;
  9. To conduct company audits or investigate a complaint or security threat;
  10. To enable Villarica to exercise sound corporate governance over its businesses, ensure that risks arising therefrom are duly identified, measured, managed and mitigated, and enhance risk assessment and prevent fraud;
  11. To conduct direct marketing activities;
  12. To establish, exercise, or defend legal claims; and
  13. To fulfill any other purposes directly related to the above-stated purposes.

Villarica will not process your personal data in ways incompatible with the above-stated purposes.

  1. TRANSFERS AND DISCLOSURES

Depending on the purpose of your engagement with Villarica, your personal data may be disclosed to Villarica’s partners, affiliates, subsidiaries, service providers, and/or authorized third parties such as government agencies for the following purposes:

  1. To address your complaint or query, your personal data will be disclosed to the relevant partner service provider;
  2. To conduct marketing campaigns;
  3. To comply with statutory and regulatory requirements, your personal data will be disclosed to the relevant government agency;
  4. To respond to law enforcement authority or other government regulatory bodies’ request;
  5. To conduct audits, including operational, risk, compliance, financial, and anti-fraud and corruption audits, and/or investigate a complaint or security threat, your personal data may be disclosed to third party service providers;
  6. To comply with the Villarica’s business and management responsibilities and policies, which are necessary for the organizational functioning of Villarica, your personal data may be disclosed to our partners, subsidiaries, affiliates, and/or third-party service providers;
  7. To prevent physical harm or financial loss, your personal data may be disclosed to our partners, subsidiaries, affiliates and/or third-party service providers;
  8. To establish, exercise, or defend legal claims, your personal data may be disclosed to our partners, subsidiaries, affiliates, and/or third-party service providers; and
  9. In order to fulfill any other purposes directly related to the above-stated purposes.

Where your personal data is collected and processed by Villarica on behalf of another identity, your data shall also be subject to their separate privacy policies. These may be accessed online or through the forms provided by the entity relevant to your transaction.

  1. THIRD PARTY LINKS

The Villarica website and social media accounts may contain links to other third-party websites. We do not control third-party websites and are not responsible for the contents of any linked-to, third-party websites or any hyperlink in a linked-to website. We are not responsible for the privacy practices or the content of third-party websites.

  1. DATA RETENTION AND STORAGE

Your personal data shall be retained by Villarica for as long as the purposes for which they are being processed have not been satisfied. Villarica may also retain and use your personal data as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements. 

  1. INFORMATION PROTECTION

Villarica utilizes industry standard protections in the use and storage of your personal data. We use commercially reasonable measures to help protect against the loss, misuse, and alteration of the information under our control. However, no such measures are 100% secure, and Villarica implements measures to detect these security incidents and takes immediate action to mitigate the damage caused by these incidents.

  1. DATA SUBJECT RIGHTS

Please submit all data subject rights-related requests through the Villarica Data Subject Request Form. 

As a data subject, you have the following rights in relation to your personal data: (a) The right to access personal information; (b) The right to make corrections to personal information (c) The right to object to the processing of personal information (d) The right to erasure or blocking of personal information (e) The right to be informed of the existence of processing of personal information (f) The right to damages (g) The right to lodge a complaint before the National Privacy Commission (h) The right to data portability.

When Villarica is acting as a personal information controller, you can exercise your rights of access and request corrections, objection, erasure or blocking, information, and data portability by submitting your request directly with Villarica through the Villarica Data Subject Request Form. We will respond to your request within 30 days. If we are unable to honor your request or need more time, we will provide you with an explanation.

When Villarica is acting as a personal information processor, and you wish to exercise your rights of access and request corrections, objection, erasure or blocking, information, or data portability, Villarica will direct you to the relevant personal information controller.

  1. CHANGES TO THIS POLICY

This Privacy Notice may be amended from time to time. Any such changes will be posted on this page.

  1. CONCERNS AND QUESTIONS

In case of complaints, concerns, or questions regarding the processing of your personal information, or if you wish to exercise your data subject rights, you may address them to:

Data Protection Officer
Villarica Pawnshop
H&L Bldg.
Gen. Romulo Ave. corner Gen. Malvar Ave.,
Araneta City, Cubao
Quezon City, Philippines 1109


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